Thank you for supporting and shopping with Zen Flames. We appreciate the love! Please refer to the following below concerning our disclaimers and policies.
DISCLAIMER!
All orders must be confirmed in 24 hours of receiving the order. If the order is not confirmed, that order will not be eligible for a return or refund if needed.
Shipping
-USPS- Standard Shipping $4
-UPS - Express Shipping $8
Processing
-Orders are processed within 1 business day. (Monday-Friday 9AM - 5 PM MST)
-Tracking numbers are sent out once the delivery carrier has received the package. Customers will receive a tracking number via email and/or text.
Cancellations
-Your order cannot be cancelled once you have received a tracking number. In case you need to cancel your order please contact us as soon as possible!
Refunds and Returns
-All refunds and returns are submitted by request. Once your request has been approved, please allow 24 hours for refund to start processing. Please see the refund policy for more information.
Delayed Order
-In case of delayed processing, you will be given the option to cancel your order and receive a full refund. Shipping delay from the delivery carrier does not fall under Zen Flames’ liability. In case of delay, speak with your delivery carrier immediately concerning your order.
Damaged Orders
-In case of a damaged product Zen Flames is not liable. Before orders are sent out we send out images of the product and packaging before handing off orders to the delivery carrier for insurance purposes. If product is damaged upon arrival please contact us so we can help you resolve the issue as soon as possible.
Stolen Package
-In case of stolen package, please email us at [email protected]